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Terms and Conditions

1. Introduction

1.1 We are committed to safeguarding the privacy of our clients. Your personal contact information will not be displayed on our platform. Enquiries will be sent to you by the company you originally shared your information with.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.4 In this policy, "we", "us" and "our" referring to Fair Hero Fertility and any third party using our software.

2. How we use your personal data

2.1 In this Section 2 we have set out:

  • (a) we will only use personal data provided directly from you.
  • (c) the purposes for which we may process personal data; and
  • (d) the legal bases of the processing.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2 We may disclose your personal data insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3 We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for completing transactions created through our websites.

3.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

4.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3 We will retain your personal data as follows:

  • (a) Personal data will be retained for a minimum period of 2 years following the first day that we receive it, unless a written request is made by you.

5. Security of personal data

5.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

5.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

5.3 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Third party websites

7.1 Our website may include hyperlinks to, and details of, third party websites.

7.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

8. Personal data of children

8.1 Our website and services are targeted at persons over the age of 16.

8.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

9. Updating information

9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. This is dependent upon a) whether this is a correction, such as a typing error, or change of details and/or b) the User's account type.

10. Our details

10.1 This website/App is owned and operated by Fair Hero LLP.

10.2 We are registered in England and Wales under registration number 0C446960, and our registered office is Poplar Farm, Scawcett Lane, Epworth, Doncaster, DN9 1LQ.

10.3 You can contact us: